Help

How do I upgrade to a Premium Membership?

Hi, I'm Justin — theater geek, all-star softball player and reality TV junkie! Finding a safe and experienced caregiver for your loved ones is incredibly easy as a Premium Member. Upgrading to a premium membership offers many useful benefits such as posting a job, viewing contact information for your potential providers, requesting and viewing the results of background checks, and much more! To upgrade your account and have full access to all of the Care.com services, please click here.

How do I post a job?

Hi, I'm Sabrina — amateur cook and dog lover.

If you want the perfect candidate to find you, then post a job on Care.com—it's the fastest way. Just visit our Post a Job page (log in if you haven't already), choose a service, and then fill in the form with your job details. Make sure to include all your specific requirements such as dates and time, job responsibilities, and levels of experience. Finally, submit the form and get ready to check your inbox!

How do I update or close a job?

Hi, I'm Charlie — amateur surfer and web wizard.

No problem! Simply log into your account and click My Jobs on the left side of the page. From here you can view your open and closed jobs under each of the services tabs.

To close a job, click the checkbox next to the job you want to close and click the "Close Selected Jobs" button. To edit a job click the Edit Job link, make the desired changes and click Update Job at the bottom of the page.

How do I send a message to a caregiver?

Hi, I'm Lauren — mathlete and karaoke superstar.

To send a message to a Care.com caregiver, log into your account and find the profile of the caregiver you'd like to contact. Click the "Send a Message" link beneath the caregiver's photo or click the "Contact Details" tab. Then type your subject and message and click the "Send Message" button.

Why can't I reply to a job applicant's message?

Hi, I'm Nelson — always trying to think a little differently.

Basic and Premium memberships offer different levels of access to information on our site. Only Premium members are able to contact and send messages to caregivers—this includes replying to a job applicant's message, viewing provider reviews, background checks, recorded interviews, references, and more. If you are a Basic member and want to reply to a message, click here and upgrade your account now.

How do I post a review of a caregiver?

Hi, I'm Jeff — soccer player and newly married.

I'm glad to hear that you're interested in posting a review for a caregiver. We appreciate members doing so, as other members can then make more informed hiring decisions. Before you start, you must have a Premium Membership to write a review. To create a review of a caregiver you have worked with, go to the caregiver's profile and click on the "Reviews" tab at the top their profile. Next, click on the "Submit your own review..." link. From here, you can select a number of stars to give the person as a rating on each of five different criteria. You should also title the review, and it is most helpful if you also leave some comments to provide some more detail. Once you have completed the review, it is read by our Member Care team and will then appear on your caregiver's profile shortly thereafter. Happy reviewing!

How do I opt out of emails?

Hi I'm Michael — finance guy and serious pasta consumer.

We use email notifications to keep our members informed of important changes in our service-things like new caregivers in your area who match your needs or special offers available through our members—only online shopping mall. We try to find the right balance with our emails by sending helpful and engaging emails without overloading your inbox. Help us to strike the right email balance for you by clicking here to set your email preferences. Please note that if you are not already logged into your account, you will be prompted to log in. Deselect any of the boxes for emails that you would prefer not to receive. Don't forget to click "Submit" to save your new settings.

How much does it cost?

Hi, I'm Charlie — amateur surfer and web wizard.

No problem! Simply log into your account and click My Jobs on the left side of the page. From here you can view your open and closed jobs under each of the services tabs.

To close a job, click the checkbox next to the job you want to close and click the "Close Selected Jobs" button. To edit a job click the Edit Job link, make the desired changes and click Update Job at the bottom of the page.

Why did I receive a second bill?

Hi, I'm Charlie — amateur surfer and web wizard.

No problem! Simply log into your account and click My Jobs on the left side of the page. From here you can view your open and closed jobs under each of the services tabs.

To close a job, click the checkbox next to the job you want to close and click the "Close Selected Jobs" button. To edit a job click the Edit Job link, make the desired changes and click Update Job at the bottom of the page.